Policies

Destination Wellness Membership Policies

Membership Terms and Billing

Monthly recurring memberships begin with an initial 12-month term. Members may cancel early during that term with 30 calendar days’ written notice as described below.

After the initial 12-month term is completed, the membership automatically continues month to month at the agreed monthly rate unless canceled. Renewal does not create another 12-month commitment.

Your selected plan’s price, applicable taxes, included services, billing schedule, and initial term dates will be provided before enrollment and documented in your membership agreement. There is no initiation fee.

Recurring payments are authorized through your membership agreement and payment authorization. Membership charges are based on access to the services included in your plan, rather than attendance. Not attending classes or using the facility does not, by itself, cancel or pause your membership.

Cancellation During the First 12 Months

You may cancel during the initial 12-month term by providing 30 calendar days’ written notice. There is no cancellation fee.

Your notice period begins when you submit your cancellation request to Destination Wellness. You do not need to pay an invoice or wait for a staff response for the notice period to begin.

Any regular monthly payment scheduled before the 30-day notice period ends remains due and provides access for the full final billing cycle. No new recurring membership payment will be charged on or after the end of the notice period.

Destination Wellness will confirm your final payment, if any, and your access end date in writing. Once cancellation is completed, you are released from payments for the remaining initial term beyond the stated final billing cycle.

If your initial term ends before the 30-day notice period expires, the immediate cancellation provisions for completed initial terms will apply at that point.

These ordinary cancellation terms do not override the statutory cancellation and refund rights described below.

Cancellation After the First 12 Months

After completing the initial 12-month term, you may cancel your month-to-month membership immediately, with no cancellation fee and no 30-day notice requirement.

Cancellation takes effect when you submit your request and stops future scheduled membership charges. Your access continues through the period already paid.

A payment properly charged before your cancellation request is not ordinarily refunded or prorated. Refunds required by law remain available.

How to Submit a Cancellation Request

You may email your cancellation request to:

lcdestinationwellness@gmail.com

You may also submit a written message through an official Destination Wellness business messaging channel, use our designated online cancellation form if available, or deliver written notice to our facility.

Include your name and a clear statement that you wish to cancel. No special wording is required.

Keep a copy of your request. Destination Wellness will provide written confirmation. A delayed staff response does not change the date your request was submitted.

Additional delivery methods for exercising Ohio’s statutory cancellation rights are described below and in your Notice of Cancellation.

Ohio Initial Cancellation Right

Under Ohio’s Prepaid Entertainment Contracts Act, you may cancel your membership agreement for any reason until midnight of the third business day after the date the first service under your agreement becomes available.

For this law, business days include Saturdays but exclude Sundays and Ohio legal holidays.

If the facility or service is unavailable when you sign the agreement, an extended seven-business-day cancellation right applies under Ohio law and the statutory Notice of Cancellation provided with your agreement.

You may exercise this right by email, personal or manual delivery, certified mail with return receipt requested, or facsimile transmission if available. You may use the supplied cancellation notice or any other written statement clearly expressing your intention to cancel.

An emailed statutory cancellation notice is effective when sent to Destination Wellness’s cancellation email address. A certified-mail notice is effective upon postmarking. Personal or manual delivery is effective when delivered to Destination Wellness or its address, whichever occurs first.

For a timely cancellation under these statutory rights, Destination Wellness will cancel the agreement and refund all payments within ten business days after receiving notice. Destination Wellness voluntarily waives the otherwise permitted first-service expense fee.

Destination Wellness will also cancel and return applicable debt documents, terminate any related security interest or lien, and provide any required notice concerning membership evidence or goods within the statutory timeframe.

The statutory cancellation period does not begin until Destination Wellness has complied with the applicable signed-contract and cancellation-notice requirements of Ohio Revised Code Section 1345.44(A) and (B). Applicable statutory rights also apply to new agreements and modifications as required by law.

Death or Disability

If death or disability prevents a member from receiving the benefits of Destination Wellness’s services, the agreement will be proportionally divided by all days during which the facility was made available as part of the contract offering.

The member is responsible only for the portion attributable to the period before the actual death or disability, excluding any period during which facility access was provided free of charge.

Within 30 days after receiving notice of death or disability, Destination Wellness will return to the member or the member’s representative any amount paid in excess of that proportional amount.

The ordinary 30-day notice requirement does not delay these statutory rights.

Member Relocation

If a member relocates 25 miles or more from Destination Wellness’s facility or a substantially similar facility that would accept Destination Wellness’s obligations under the agreement, the member may request termination by providing written notice of the intended relocation.

Destination Wellness may require and verify reasonable evidence of relocation.

The agreement will be proportionally divided by all days during which the facility was made available as part of the contract offering. The member is responsible only for the portion attributable to the period before the actual relocation, excluding periods of free facility access.

Destination Wellness will return any amount paid in excess of that proportional amount. The ordinary cancellation notice policy does not override this statutory right.

Facility Relocation or Closure

If Destination Wellness relocates its facility 25 miles or more from a member’s residence or closes the facility, and a substantially similar facility accepting Destination Wellness’s contractual obligations is not available within 25 miles of the member’s residence, the statutory proportional payment and refund provisions apply.

The member is responsible only for the portion attributable to the period before the actual facility relocation or closure, excluding periods of free facility access. Destination Wellness will return amounts paid in excess of that proportional amount.

Membership Pauses

Members may request a hardship pause of up to two months with documentation of hardship.

Before a pause begins, Destination Wellness will confirm in writing:

• The pause start and end dates.

• Which payments will be suspended.

• When billing will resume.

• Whether facility or amenity access is available during the pause.

• Any agreed adjustment to the initial membership term’s end date.

A pause does not cancel the membership. Any term extension must be expressly documented and agreed upon. A pause does not waive statutory cancellation rights.

Membership Upgrades and Downgrades

Membership upgrades take effect on the next billing cycle unless another effective date is agreed upon in writing.

Downgrades require 30 calendar days’ written notice and take effect on the first billing date occurring on or after that notice period ends.

Destination Wellness will confirm the new price, included services, and effective date before implementing the change.

A plan change does not create a new 12-month commitment unless the member expressly agrees to a new term. Applicable Ohio cancellation rights remain available.

Annual Prepaid Memberships

Annual prepaid memberships cover the definite service period specified in the prepaid membership agreement.

Outside cancellation or refund rights provided by law, annual prepaid memberships purchased at a reduced rate are non-refundable. Choosing not to attend does not create an ordinary refund entitlement.

This restriction does not apply to refunds required under Ohio’s initial cancellation provisions or qualifying death, disability, relocation, or facility closure or relocation provisions.

Any renewal arrangement, renewal price, and authorization for future charges must be stated separately in the prepaid membership agreement before purchase. Paying for an annual prepaid membership does not, by itself, authorize an undisclosed future charge.

Service Availability and Enrollment Documents

Membership service dates will be stated in the agreement. Services will begin no later than 180 days after the agreement is entered into.

Before the facility or service is available for use, Destination Wellness will not require payment exceeding $50 or 10 percent of the total contract price, whichever is less.

Membership agreements will be dated and signed by the member and Destination Wellness. Members will receive a signed copy and the required completed Ohio cancellation notices at signing. Destination Wellness will also inform members orally at signing of the statutory cancellation right, as required by Ohio law.

Personal Information and Materials

As required by Ohio Revised Code Section 1345.42(B)(4), information and materials of a personal or private nature acquired directly or indirectly from a member, including questionnaire answers, photographs, or background information, will be returned to the member by regular mail within 30 days after the agreement expires or the services terminate for any reason.

Statutory Rights Take Precedence

Nothing in these policies waives or limits a member’s rights under Ohio’s Prepaid Entertainment Contracts Act or other applicable law.

If an ordinary membership policy conflicts with a statutory cancellation or refund right, the statutory right controls.

Questions and Account Assistance

For membership questions, cancellation requests, payment statements, or billing concerns, contact:

Destination Wellness of Licking County LLC
lcdestinationwellness@gmail.com

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