Policies
Memberships
Memberships are a 12-month obligation.
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You may pause any membership for two (2) months with documentation of hardship.
You may cancel any membership early with a written notice. A membership cancellation invoice of $25 will be sent via email and will serve as your 30-day notice once payment is received.
The membership cancellation process will not be finalized until the $25 emailed invoice is paid.
If you choose to cancel after your 12-month obligatory period, a cancellation fee of $25 will not be charged.
Memberships paid in full one year in advance at reduced rates are non-refundable.
Memberships upgrades will occur on the very next billing cycle. Downgrades will have a 30-day notice policy, meaning the downgrade will occur on the 2nd cycle after notice is given.
Child Policy
At DW, we do not offer childcare services. However, children under the age of 11 are welcome to accompany their parents in the studio, provided they remain in the same room and are not left unattended.
Additionally, children may participate in specific classes. We will clearly label those classes in our app for better visibility. Any child participating in a class will need to have a valid waiver on file.
NO CHILDREN PERMITTED ON LEVEL THREE GYM EQUIPMENT.
Children are permitted in the level three space, as long as they remain in the cafe seating area, and are supervised at all times.
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Teens with an open gym membership, and a completed waiver on file, are able to use the Open Gym Equipment.
Specialty Classes
Specialty classes are defined as any Reformer Pilates class, Bungee class, or Aerial Yoga class.
Cancellation of specialty classes must be prior to 24 hours of class. Failure to do so will result in a $5.00 service fee charged automatically and a lost session.
No shows to specialty classes will result in a $5.00 service fee charged automatically and a lost session.
​​RESTRICTIONS
Due to equipment and installation restrictions, Bungee classes and Aerial Yoga classes are restricted to a 200 lb weight limit per participant.​
Special Events / Workshops
Must be canceled by attendee 48 hours prior to event for partial refund of 50% or can be credited to future event.
Any cancellation less than 48 hours there will be no refund or exchange.